Do I have to provide my customers with support?

Yes and No. The N.H.B.C. provides your customers with Unlimited FREE Online Technical Support via the CD-ROM titles support site. Also, ALL of our CD-ROM products have a built-in Help File (which does NOT require Internet access) that your customers can use to learn more about their CD.

It’s common sense that when you purchase a high-value product, (like software) that you receive support with your purchase.

Some companies will offer lifetime support while others offer support for 30-60 days after the purchase.

Doing so creates consumer confidence and gives your customer peace of mind knowing that if for any reason, he/she can gain support when needed.

You, yourself expect to get support from your purchases, or you would not be reading this article, obtaining the support we are providing you with.

We understand that many of our Distributors don’t own, know how to use or even have access to a computer. This would make supporting the software product impossible for those Distributors.

However, Nationwide Home Business Center provides your customers with free unlimited online technical support through a link built into each CD-ROM title.

This link takes your customer to a support site which (if available) provides your customer with the latest updates, tools, and step-by-step guides to using their CD-ROM products.

This invaluable tool allows you to provide your customers with support, without having to hire a costly Help Center to provide your customers with technical answers.

If your customer requires help and does not have access to the Internet, you can refer them to Customer Service at 1-503-521-9217 and one of our friendly agents will answer your customers CD-ROM questions.